CompTIA A+


CompTIA A+ Certification

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

This course builds your foundational knowledge on computer hardware, networking, security, and troubleshooting. Candidates who earn the A+ often find themselves in job roles that include technical support specialist, field service technician, IT support technician, IT support administrator or IT support specialist. This course takes place over a typical two week training schedule with the first week dedicated to the 220-901 exam, and the second week dedicated to 220-902. Both exams must be passed in order to earn the A+ certification.

Recommended Experience

9 to 12 months hands-on experience in the lab or field

Course Objectives

  • Assemble components based on customer requirements
  • Install, configure and maintain devices, PCs and software for end users
  • Understand the basics of networking and security/forensics
  • Properly and safely diagnose, resolve and document common hardware and software issues
  • Apply troubleshooting skills
  • Provide appropriate customer support
  • Understand the basics of virtualization, desktop imaging and deployment


Course Outline

Peripheral Devices

Motherboard Components

Connection Interfaces

Display Devices

Audio and Multimedia Devices

Removable Storage Devices


System Components

Mass Storage Devices

System Memory



Power Supplies

Custom Configuration


Troubleshooting and Mobile Devices

Troubleshooting Systems Components


Mobile Devices

Troubleshooting Mobile Devices


Printer and Network Hardware


Configuring Printers

Troubleshooting Printers

Network Architectures

Ethernet Networks



Wireless Networks

Internet Connections

Internet Protocol

Routers and Firewalls

Troubleshooting Networks

Supporting Windows

Windows Operating System

Administration Tools

Managing Storage

Managing Files

Managing Applications

Managing Devices

Managing Performance

Troubleshooting Windows

Managing Users

Installing Windows

Troubleshooting Boot Problems

Maintenance and Backup

Threats and Vulnerabilities

Viruses and Malware

Securing Workstations

Securing Data


Supporting Windows Networks

Configuring Network Connections

Securing Network Connections

Configuring Shared Resources

Virtualization and Services


Linux, OS X, and Mobile OS

Linux Operating System


Mobile Operating Systems

Mobile OS Security and Troubleshooting

Safety and Environment Procedures

Professionalism and Communication